FAQ

HOW EARLY SHOULD I ARRIVE?

We recommend arriving at least 10 minutes prior to your appointment time. If you wish to use the hot tubs, steam room, or gym before your appointment, please arrive at least 40 minutes prior (or earlier if you wish).

Please check our opening hours to plan your visit - if you arrive while we are closed to use the facilities, you will have to go to Silver Creek Lodge front desk, show them your booking confirmation, and ask them to let you in to the hot tubs/steam room area, and you will not have access to our robe rentals, towels, locks or sandals.

WHERE CAN I PARK?

Guests of Bodhi Wellness can enjoy complimentary underground parking. Upon booking, a keycode for the parkade will be emailed to you. There is also additional free street parking in front of Silver Creek Lodge.

WHAT PAYMENT METHODS DO YOU ACCEPT?

Visa, Mastercard, AMEX, Discover, Debit & Cash are all accepted.

DO YOU REQUIRE A CREDIT CARD FOR BOOKING?

A credit card is required to secure your booking to protect our practitioners in the case of no shows and late cancellations. We do not charge anything to the card unless you no-show or cancel with less than 24 hours notice (72 hours for groups of 3 or more). You will pay for your appointment in person using whichever payment method you prefer.

WHAT IS YOUR CANCELLATION POLICY?

Your appointment time is reserved just for you. A late cancellation or missed visit leaves a hole in the practitioner's day that could have been filled by another client. As such, we require 24 hours notice (72 hours for groups of 3 or more) for any cancellations or changes to your appointment.

Clients who late cancel within this timeframe will be charged a 50% cancellation fee (based on services booked) to the card on file. No shows with no attempt to contact us will be charged 100% of their treatment cost to the card on file. There is no fee for cancellations made outside of the 24 hour (72 hour for groups of 3+) late cancellation timeframe.

DO YOU DIRECT BILL TO INSURANCE COMPANIES?

Yes! We direct bill to most major insurance companies for Massage Therapy. We are only able to bill to the primary insurance company for each person. Please fill out the email intake form with your insurance information before your appointment. **IMPORTANT - If you wish to bill to insurance, you must select a practitioner with "RMT" next to their name. If you select an "MT", you will not be able to claim through insurance at all.

ARE YOU LGBTQ+ FRIENDLY?

Yes, absolutely! At Bodhi Canmore, we are committed to providing a welcoming and inclusive environment for everyone, regardless of their sexual orientation, gender identity, or gender expression. We believe in the importance of creating a safe and comfortable space where all individuals can enjoy our spa services without fear of discrimination or prejudice.

While we do not have gender-neutral changing rooms, we are dedicated to making everyone feel as comfortable as possible. If you have specific needs or concerns, please let us know, and we will do our best to accommodate you. Showers within the change-rooms are private, lockable cubicles, and we can provide an alternate room for you to change if you wish. Your comfort and privacy are our top priorities.

I'M PREGNANT, WHICH TREATMENTS ARE SAFE FOR ME?

Massage Therapy is a safe and effective treatments that can provide huge benefits and help alleviate the aches and pains of pregnancy. We do not recommend pregnant women have body wraps (due to elevated body temperature and extended time laying on your back), or shockwave treatments. It is not recommended to use the hot tubs or steam room while pregnant.

ARE YOUR MASSAGE THERAPISTS REGISTERED SO I CAN CLAIM ON INSURANCE?

Most of our therapists are RMTs, registered in Alberta. Edna (MT) is the only exception, as she completed her studies overseas and does not have Alberta registration, but has been working as a massage therapist in Canada for over 5 years. Massages with Edna cannot be billed to insurance. If you wish to claim through insurance, make sure to select a practitioner with "RMT" next to their name.

WHAT KIND OF MASSAGE AM I GETTING?

Each treatment is tailored to your individual needs - you choose the pressure, style and focus. Our massage therapists are skilled in deep tissue, relaxation, prenatal and post-natal massage. Most therapists also offer myofascial cupping & hot stone massage.

Specific RMTs offer TMJ massage (Cheryl, John P.), Craniosacral therapy (John P), lymphatic drainage (John P & Marc), and integrated shockwave therapy (Marc).

DO YOU OFFER COUPLES MASSAGE?

Yes! Couples massage is one of our most popular treatment options. To book online, please see the instructions on our Couples Massage page and ensure you book TWO appointments - one for each person. You can also call us to book a couples massage at 403-678-1420. Each of your massages will still be fully customized to your individual needs and preferences for style, pressure, and focus.

WHAT DO I NEED TO BRING TO USE THE HOT TUBS & EUCALYPTUS STEAM ROOM?

Please bring your swimsuit, and a robe & sandals if you would like to wear them. Complimentary towels and locks are available for rental at reception, and robes can be rented for $5. Robes, towels and locks must be returned or a $10 (towels/locks) and $50 (robes) fee will be charged to the card on file.

WHAT TEMPERATURE ARE YOUR HOT TUBS?

Our outdoor hot pools are typically set to 103ºF / 39.4ºC.

I'M PREGNANT, CAN I STILL USE THE HOT TUBS & STEAM ROOM?

We do not recommend use of the hot tubs or steam room while pregnant.

WHAT DO I WEAR DURING MY MASSAGE?

Whatever makes you feel most comfortable. Most people will strip down to underwear, but

this is not required. Your therapist will ensure you are covered and warm during your massage.

WHAT DO I WEAR DURING MY BODY WRAP?

We will provide disposable panties to wear during your body wrap. Your therapist will keep you covered with a towel and/or duvet as much as possible.

DO YOU HAVE SHOWERS TO USE BEFORE/AFTER MY TREATMENT?

We have men's and women's locker rooms with showers if you would like to freshen up before your treatment, or shower after using the facilities. Shampoo, conditioner and body wash is provided.

DO YOU HAVE LOCKERS TO KEEP MY BELONGINGS SAFE?

We have men's and women's locker rooms. Locks are available at reception. If you prefer, you can also take your items into your treatment room with you.

CAN YOU ACCOMMODATE GROUPS?

Absolutely! We regularly welcome Bachelorette groups, girls weekends, corporate retreats, family gatherings, birthday celebrations, and other group bookings.

HOW DO I MAKE A GROUP BOOKING?

To ensure a seamless booking process and to accommodate your group with the best possible options and availability, we encourage you to reach out to us directly by phone, email, or webform. Please see our Group Bookings page for more information on group visits and the details we need from you.